Shipping & Returns
Shipment within the US:
I try to ship all my items within a week. During busy holiday times (Christmas, Mother's Day, etc.), this timeframe may be longer. I use USPS first class mail with a delivery confirmation. Shipping cost (U.S.A) is $4.00 for the first item and $1.00 for each additional item.
(1) Transit time
I usually ship within 4-7 business days of the order and payment receipt confirmation. I ship worldwide using the United States Postal Service First Class Mail. Please be aware that delivery times vary greatly depending on your country's custom practice, anywhere between 1 to 4 weeks, even longer sometimes. I personally can not guarantee a delivery date. Delivery confirmation is NOT available on First Class international.
(2) Import fees, taxes, tarrifs, and duties
Your country may impose Import fees, taxes, tariffs, and duties at the time of delivery, which are NOT included in the purchase price of the items. Please contact your local custom authority to find out the details.
If for some reason the USPS loses your package, this is not something I will replace for free. Once it enters the postal system, I have no control any more over your order. If you'd like to purchase insurance for your items, please let me know and we can get that added onto your order. Thank you.
I make all my jewelry by hand. All letters and designs are hand-stamped. Therefore, they may not all look the same. Some letters may be deeper than others, some may not be lined up perfect. This adds to the rustic, hand made feel of my jewelry. This is adding character and is not to be looked at as a flaw.
I can not accept returns on any personalized orders unless I have truly not met your needs. If you order a non-personalized item and it does not meet your satisfaction, please let me know and I will work with you and possibly accept a return and refund within 14 days. Please convo me if you are ever unhappy instead of leaving negative feedback, so that I may help resolve any possible issues. Customer service is something I value and strive to be good at.